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(866) 700-5030
fax: (866) 422-4005
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
Email
support@cardsdirect.com
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There’s a mistake on my order. Can it be reprinted?

We understand mistakes happen. Here’s how we handle reprints:

Free Reprint (Our Error)

If the mistake was caused by us (such as a printing or production error), we will promptly reprint your order free of charge.

50% Reprint (Customer Error)

If the mistake was on your end, we can reprint the item at 50% of the original cost.

Customer errors include:

  • Spelling, grammar, or typography mistakes
  • Uploading low-quality or low-resolution images (below 300 dpi)
  • Choosing the wrong product, design template, quantity, paper stock, or finishing options
  • Incorrect placement, positioning, or sizing of text or uploaded images

How to Request a Reprint

If there is an error in your order, please follow these steps:

  1. Log in to your account using the Account icon at the top right of the homepage, or go to My Account > Orders.
  2. Find the affected order in your list and expand it.
  3. Click the “Problem With This Item?” link next to the item that has the issue.
  4. Choose a reason (such as “Shortage” or “Damaged”) from the first dropdown menu, then describe the problem in the text field.
  5. If possible, take photo(s) of the problem and attach them using the “Add a Photo” button. Photos help our support team resolve your issue quickly.
  6. Click Submit.

Alternative: You can always contact our customer support team directly here: Contact Us

Tip: Always double-check spelling, image quality, and design placement in the editor before placing your final order. Downloading the high-resolution PDF proof (available in the editor) can help catch most errors early.

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