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Help Center
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▶
About Our Products
- How to Order Envelopes Without Greeting Cards
- How to Order Greeting Cards Without Envelopes
- Understanding Paper Weights & Finishes
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you offer addressing services?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- Where can I download the necessary address template?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- How can I remove the brand logo from my product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I see a proof of my customization before it is printed?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
- ▶ Payment & Billing
- ▶ Return Policy
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Shipping & Production
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: (866) 700-5030
fax: (866) 422-4005
12750 Merit Drive Suite 900
Dallas, Texas 75229
Can I see a proof of my customization before it is printed?
Yes. There are two easy ways to review your design before we print it:
1. Digital Proof (Fastest Option)
- While designing in our editor, you see an exact layout of your customized product in browser resolution.
- For a high-resolution PDF proof, click the Download icon in the left toolbar inside the editor.
Tip: Downloading the high-resolution PDF is the quickest way to check your final design without any delay.
2. Printed Proof
We recommend ordering a custom printed sample if you want to see the exact paper, colors, and finish. Samples usually arrive within about 7 business days.
How to order a printed sample:
- Customize your product in the editor.
- Click Add to Cart.
- On the cart/review page, change the quantity to “Qty 1 Sample”.
Note: Personalized samples are not available on all products. If you don’t see the sample option, it is not offered for that item.
3. Request a Digital Proof to be delivered via Email
You can also request digital proof by email before production begins:
- Before adding to cart: In the “Special Order Instructions (Optional)” box, type: “Please send a digital proof for approval.”
- Or after adding to cart: Click “Add Special Instructions” and request the proof there.
Once requested:
- We will email the digital proof to the email address on your account.
- Your order will be placed on hold until you approve the proof or request changes.
- Check your spam folder if you don’t see the email.
- Follow the instructions in the email to approve or ask for revisions.
Important: Requesting a proof will delay your production time until you approve it.
Additional Note
All phone orders automatically receive a digital proof for approval.
Best Practice: Use the high-resolution PDF download inside the editor to review your design quickly and avoid unnecessary delays.
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